GUEST COMMENTS FORM - WHITE OAKS
Never content to rest on our laurels... We welcome your feedback.
What is the primary purpose of your stay?
Pleasure     Business     Group Meeting     On Tour
Why did you choose White Oaks?
good location     gift certificate     word of mouth     internet     trade show     travel agent     CAA/AAA guide     attending conference, convention, or banquet     other (specify)
Your Expectations Were
RESERVATIONS ~ How do you rate your agent?
	exceeded	met	not met
Friendly
Knowledgeable
Helpful
RECEPTION ~ How do you rate:
	exceeded	met	not met
Concierge
Door Person
Front Desk
Reservation in Order
Efficiency of Check-in
Manner & Helpfulness
YOUR ROOM ~ How did you find your room?
	exceeded	met	not met
clean
comfortable
good conditiong
good value
GUEST SERVICES ~ How do you rate:
	exceeded	met	not met
The Spa
Royal Niagara Golf Club
Fitness Centre/Courts
Swimming Pool
Dry Cleaning
Wake-up call
In Room Movie
Data Valet
Starbucks
Private Bars
Your Expectations Were
CONFERENCE CENTRE ~ How do you rate:
	exceeded	met	not met
Food Quality: Sunhill Dining Room
Food Quality: Private Banquet Room
Quality of Meeting Rooms
Quality of Coffee Breaks
Quality of Service (Meetings)
Quality of Service (Food)
Xerox Business Centre
COMMENTS:
Your Expectations Were
LIV RESTAURANT
breakfast     lunch     dinner
	exceeded	met	not met
quality of service
quality of food
value of your meal
atmosphere
PLAY URBAN CAFE
lunch     dinner
	exceeded	met	not met
quality of service
quality of food
value of your meal
atmosphere
ROOM SERVICE
breakfast     lunch     dinner
	exceeded	met	not met
quality of service
quality of food
quickness of delivery
value of your meal
call back/quality check
Do you think we respect the following principles?
Courteous, Warm Welcome Yes    No
Recognize & Anticipate Needs Yes    No
Respond Quickly & Efficiently Yes    No
FOR OUR RECORDS
Did you make your reservation personally? Yes    No
Have you stayed at White Oaks before? Yes    No
Would you stay at White Oaks again? Yes    No
Would you recommend White Oaks? Yes    No
If any member of our Hospitality Team provided you with outstanding service, PLEASE LET US KNOW:
ADDITIONAL comments and suggestions...
* Name Company Address Postal Code City Province * Email *Date of Stay(mm/dd/yyyy) Room
Your Privacy is important to us. We do not share your personal information with third parties without your consent or authorization. Your information is used only as required to administer customer agreements and financial arrangements in order to provide the ongoing customer service you have requested and deserve. If you wish to be removed from our mailing list, please contact Customer Service at 1-800-263-5766 (ext. 5757) It is the policy of White Oaks to reply to all comment cards. If you have not received a reply within 3 weeks of your stay, please contact Customer Service at the above number.